Even though our lobbies are closed for the time being, we still have plenty of ways to serve you! Continue reading for up-to-date ways we are making sure your finances are accessible and easy-to-manage!
To ensure everyone’s safety we have been utilizing drive-thru transaction services at our branch locations. This measure is an effort to support social distancing practices that are necessary and prudent during this pandemic while still offering convenient access to financial services. If you have a transaction that cannot easily be handled in a drive-up format, please don’t hesitate to reach out to your local banker so we can find a solution that works for everyone.
Our in-store branch locations at Walmart Supercenter locations in Topeka, Lawrence and Gardner are currently open with Interactive Teller Machine (ITM) availability which enables customers to conduct banking with a live teller via video feeds. It is essentially a way to conduct face-to-face assistance if you need to make a transaction, or if you have any questions or trouble with your account.
Our in store branch locations at Walmart Supercenter locations in Salina, Manhattan, and Junction City will be closed temporarily because we have convenient drive-thru access available at other Central National Bank branches in those communities. And, finally, our in-store branch located in the Walmart Supercenter in Great Bend will remain open on a reduced schedule from 3pm to 7pm weekdays. We’re working on ways to keep our employees and customers safe and will keep you informed if we’re able to offer additional options in any of the above communities.
We’ve always listed our ATM network on our website locations page, but if you’ve never paid attention to whether or not an ATM is labeled as “Smart” now is a great time to pay attention. Smart ATMs are different than regular ATMs in that they can accept cash and check deposits*. Additionally, ITMs will function as a Smart ATM when a teller is not available to conduct the transaction via video chat. Click here to see the details, including hours and location, for your closest ATM. https://centralnational.com/locations.asp
Mobile Banking Options
Fortunately we have spent many years striving to offer our customers the best that banking technology has to offer, and that means it’s easier than ever to manage your account digitally. We strongly encourage you to access your account from home using our electronic banking services, including online and mobile banking, which allows you to transfer funds, make mobile deposits, make payments and send money as well as check balances and more.
If you need assistance accessing, using, or registering for any of these services, please contact us at 1-888-262-5456.
We will continue to monitor the situation and evaluate additional measures to support our customers and communities as needs arise. We will also continue to communicate any additional information via social media and our website. If you have any questions, please use one of the following methods to contact us; send us a secure message within online banking, call your local branch, email our Customer Contact Center at email@example.com or call us at 1-888-262-5456. For additional information about COVID-19, get the latest report from the Center for Disease Control at cdc.gov or your local health department website.
Finally, please remain aware of potential scams that could occur as a result of this crisis. Remember to be wary of phone calls claiming to be from your bank, and also of attachments or links within emails or texts. Please use caution.
*Make note of the funds availability notice on the ATM where you make a deposit as it may vary from deposit availability at a branch or via Mobile Deposit.
4 thoughts on “Drive-thru, ITMs and ATMs”
I did not get my pin number set when I opened my ATM card.
Also I can not get access to my mobile acct.
My phone number xxx-xxx-xxxx. Please call me to walk thru this process. Thank you.
Hi Marsha, We’ve masked your contact information to protect your identity. We will be reaching out to resolve this issue promptly. Thank you for your business!
What exactly are the ITM hours
Hi Andrea! Sorry for the slow response, I didn’t get a notification of your comment. ITM reps are available Monday through Friday from 8am to 7pm, Saturdays 9am to 4pm and Sundays 11am to 3pm. Thank you!