Are you having trouble accessing your online banking? Or, maybe you’ve had trouble in the past and don’t want to have to go through the headache of figuring out what to do next. It’s no wonder we have trouble keeping track of logins and passwords when every place we do business has an opportunity to set up an account. There’s the water company, the electric company, your bank, the little boutique down the street where you shop for clothes occasionally… the list goes on and on. So, what do you do when you forget your online banking credentials? Obviously, you can call us, but when you’re locked out and the bank is closed it is equal parts frustrating and panic, especially if the shoes at the little boutique are on SALE and you’re needing to transfer money!

But before we get into the solution, please remember, you should NEVER provide your login information to anyone, or share passwords between family members. AND, no legitimate third party will ever request it, including your bank! For security purposes, we also recommend you change your password on a regular basis.

Now, let’s get you set up to recover your own password.

Under Options in Central Online Banking, take advantage of Password Self-Reset, which allows you to reset your password if you forget it. In order to enable to Password Self-Reset you will need to complete the personal question and answer fields. This question and answer is critical as it allows us to validate your reset request.  Log into your online banking and click the Options tab. Under Modify Personal Settings there is a Password Reset Question and Answer. Make sure to select a question and answer you can remember, and do not share with others.

online banking screenshot

Once you have set up your Password Reset Question, you can then click the Forgot Your Password link after an invalid attempt, or there’s also a link in the email you receive once you’re locked out of your account due to too many invalid attempts.

Since this is now setup, let’s walk through the rest of the password recovery process together. 

online banking screenshot

When you click the Forgot Your Password link it will take you to the following screen.  Enter your ID, your email, and a subject.  The subject can be whatever you want; the purpose is so you know the email is legitimate.  Special Note, since October is National Cybersecurity Awareness Month if you ever receive a password reset email you did not initiate contact us immediately. 

online banking screenshot

After submitting, you’ll receive this message, and then an email will be sent to the email address connected to your account.

online banking screenshot

The email will include the subject line you chose.

After clicking the link, you will be taken to a page where you’ll enter your ID in one line, and the second line will be the answer to your self-reset question. 

Then, you’ll be prompted to enter a new password after which you’ll be prompted to return to the login page to use the new password to log back in.

online banking screenshot
online banking screenshot

After all that you should probably treat yourself to a second pair of shoes, cause yeah you just did that!  Of course, if all of this should fail, give us a call at 1-888-262-5456 during regular business hours, which can be found on our locations page at

Online Banking Password Recovery
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2 thoughts on “Online Banking Password Recovery

  • November 9, 2020 at 3:03 pm

    Trying to get into my online banking account

    • November 9, 2020 at 3:09 pm

      Hi Rhonda, if the information in this article isn’t helpful to you please give us a call at 1-888-262-5456 and our representatives can assist you. Thank you for your business!


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