It has come to our attention that some Safari users have been experiencing intermittent problems while using Central Online Banking. The most common problem is that customers will try viewing their account history but will get an error message. While researching this, it was discovered that these issues began with the recent release of Safari version 5.1.4, and numerous other industries have also been impacted. Our online service provider has notified Apple, and they are working together to determine the necessary changes that will allow our customers to navigate our website seamlessly.

In the meantime, we recommend that customers try using a different browser, such as Internet Explorer or Firefox, when using Central Online Banking. We hope that this problem can be resolved in a timely manner, and we apologize for any inconvenience this has caused.

UPDATE (4/9/12): We have identified a temporary workaround that Safari users may use until the problem is permanently fixed.  Immediately after you log in, and before doing anything else, click the refresh button on your browser toolbar to reload the page.  Then, try going to the transactions page of an account.  You should now see the page contents and not the blank white page.

UPDATE (5/10/12): The latest version of Safari, 5.1.7, should fix this problem.  If you are still experiencing it, please update your browser.

Safari Users in Online Banking

9 thoughts on “Safari Users in Online Banking

  • March 28, 2012 at 6:58 pm
    Permalink

    It”s just really unfortunate to not be able to view my account while being deployed. This is really troublesome since this really effects me knowing what I”m being payed out here in Afghanistan, and really killing the timeline of the possibilities of me paying bills on time. I hope apple and central national bank can work out an agreement as soon as possible.

    Reply
    • March 28, 2012 at 7:59 pm
      Permalink

      Hi John, we”re so sorry to inconvenience you. We”re still working on the solution, but in the meantime we”ll be in touch via email to see if we can offer you any additional assistance. Thanks for the feedback – we understand your frustration.

      Reply
  • March 29, 2012 at 6:35 pm
    Permalink

    I just installed Safari 5.1.5 and wanted to let everyone know Apple Inc. still has not fixed this problem.

    Reply
  • April 6, 2012 at 12:09 pm
    Permalink

    OK, is this issue being worked on or those of us with Apple”s just forgotten about.

    Reply
  • April 9, 2012 at 2:50 pm
    Permalink

    Safari users: check out the edited post above. It now provides a workaround that has proven successful for several users.

    Reply
  • April 16, 2012 at 2:14 am
    Permalink

    It seems like every Sunday night the system is down.

    Reply
  • May 25, 2012 at 5:22 am
    Permalink

    I have Safari and I have never had any problems with my online banking.

    Reply
  • July 6, 2012 at 8:55 pm
    Permalink

    Elizabeth, I too have Safari and haven”t had any problems with it. I haven”t figured out why.

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *